Returns & policies

Return policy

1. All sales are final. We will exchange items that are defective, damaged in transit, or due to an error on our end.

2. To be eligible for exchange, you must first email us no later than 30 days from the date of receipt of the item at mngriffin13@gmail.com to alert us of the damage, defect, or error and then follow the instructions in the reply email you receive. If you are instructed to return the item to us, in order to qualify for replacement, the item must be unused and in its original packaging, and include proof of purchase.

3. Upon receipt of the item we will send you a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

4. Several types of goods cannot be exchanged, including perishable goods such as food, plants, flowers, newspapers or magazines, intimate or sanitary goods (including underwear and swimwear), hazardous materials, or flammable liquids or gases.

5. Additional non-exchangeable items include:
(i) Gift cards

(ii) Downloadable software products

(iii) Some health and personal care items

6. Please do not send your purchase back to the manufacturer.

7. Once your returned items are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

8. If a replacement item is not available and we issue you a refund, a credit will automatically be applied to the credit card or other method of payment used when you made your original purchase, within 30 days of approval.

9. Late or missing refunds (if applicable).

(i) If you haven’t received a refund within 30 days of receiving notice from us that your refund has been issued, contact your credit card company (or company that provided your method of payment) and your bank . There is often some processing time before a refund is posted.

(ii) If you’ve done all of the above and you still have not received your refund, please contact us at mngriffin13@gmail.com.

10. Gifts. If the item was marked as a gift when purchased, and a replacement item is not available, instead of a refund you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you. You will require a gift receipt or other proof of purchase in order to return any gift items.

11. Shipping. To return your product, please contact us at mngriffin13@gmail.com for shipping information.

(a) You will be responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

(b) Depending on where you live, the time it may take for your exchanged product to reach you may vary.

(c) You are encouraged to use a trackable shipping service and purchase shipping insurance, as we cannot be responsible or liable for any items that are lost or damaged while in transit to us. In the event that your returned items are damaged in transit or are not received by us, your sole recourse will be with the shipping company and/or insurance company selected by you to ship and/or insure the returned items.

Terms & conditions

OVERVIEW

This website (“our site”) is operated by Lucky Griffin. Throughout our site, the terms “we”, “us” and “our” refer to Lucky Griffin and our site. Lucky Griffin offers our site, including all information, tools and services available from our site to you conditional on your acceptance of all terms and conditions stated here.

By visiting our site and/ or purchasing a product or service from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms”), including any additional terms, conditions or policies referenced herein and/or available by hyperlink. These Terms apply to everyone who uses our site, including without limitation browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms carefully before accessing or using our site. If you do not agree to all of the Terms, then do not access any part of our site or use any Services.

Any new features or tools that we add to our site will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our site. It is your responsibility to check this page periodically for changes. If you continue to use our site after these changes are posted, you agree to the revised Terms.

Our store is hosted on the Sello platform by Shopify Inc.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence.

A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your submission of personal information through our site is governed by our Privacy Policy, available at https://sello-lucky-griffin.myshopify.com.

You understand that any information you provide to us in using the Services (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Any personal information you provide to us in using the our site or the Services will be treated in accordance with our privacy policy (available at: https://sello-lucky-griffin.myshopify.com).

You agree you will not reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services or any contact on our site through which the Services are provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

While we do our best to provide accurate information, we make no warranties with respect to the information provided on our site, and are not responsible if that information is not accurate, complete, up-to-date or otherwise does not meet your personal requirements. Any reliance on the material or information on our site is at your own risk. Our site may contain certain historical information that is not current and is provided for your reference only. We reserve the right to modify the contents of our site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICES, PRODUCTS AND PRICES

(a) Prices for our products and services are subject to change without notice. If you completed a purchase prior to a price change, the price change will not apply to that purchase, but will apply to any future purchases of products or services that you might make.

(b) All product descriptions are subject to change at anytime without notice and at our sole discretion. We reserve the right at any time and without notice to modify or discontinue the Services (or any part or content thereof) or any of our product or service offerings .

(c) We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS AND SERVICES (if applicable)
(a) The products or services on our site may have limited quantities and are subject to return or exchange only according to our Return Policy available at https://sello-lucky-griffin.myshopify.com.

(b) We make every effort to display as accurately as possible the colors and images of our products that appear on our site, however, the products may not be identical to the published descriptions and/or images that are displayed.

(c) We reserve the right, but are not obligated, to limit the sales or delivery of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors

(d) Any offer for any product or service made on our site is void where prohibited by law.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

(a) You agree to provide current, complete and accurate purchase information for all purchases made on our site.

(b) In the event that we modify or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address or the phone number you provided at the time the order was made.

SECTION 7 - THIRD PARTY LINKS AND SERVICES

(a) We may provide you with access to third-party links and services which we neither monitor nor over which we have any control nor input. Additionally, certain content, products and services available via our Service may include materials from third-parties. For example, third-party links on our site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, or for any other materials, products, or services of third-parties.

(b) You acknowledge and agree that we provide access to such third party links and services “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party links and services, including without limitation any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made with any third party.

(c) Your use of third party links or services offered through our site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms, policies and practices on which such links and/or services are provided by the relevant third-party provider(s) before you engage in any transaction.

(d) Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

(a) If you send us ideas, suggestions, proposals, plans, or other materials or submissions, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

(b) We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms.

(c) You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other, intellectual property, personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.

SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Where permitted by applicable law, we reserve the right at any time and without prior notice (including after you have submitted your order), to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders (and refund any amounts paid with respect to such orders) if any information in the Service or on any related website is inaccurate.

We undertake no obligation to update, amend or clarify information in the Services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Services or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 10 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using our site, its content, or any of the products or services we offer: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or local laws, regulations, rules, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious or destructive code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

(a) We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Services or any products or services we offer for sale will be accurate or reliable.

(b) You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you.

(c) You expressly agree that your use of, or inability to use, the Services is at your sole risk. The Services and all products and services delivered to you through the Services are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Some jurisdictions do not allow limitations of implied warranties, so this limitation may not apply to you

(d) In no case shall Lucky Griffin, or our suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any services or products procured using the Services, or for any other claim related in any way to your use of the Services or any services or products procured using the Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of the possibility of same. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Lucky Griffin and our licensors, service providers, and suppliers from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 13 - SEVERABILITY

In the event that any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, the unenforceable portion shall be deemed to be severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 - TERMINATION

(a) These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

(b) If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate these Terms at any time without notice and accordingly may deny you access to our Services (or any part thereof).

(c) The obligations (including payment obligations) and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes.

SECTION 15 - WAIVER AND ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules incorporated into these Terms or posted by us on our site or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 16 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Texas, US.

SECTION 17 - CONTACT INFORMATION

Questions about the Terms should be sent to us at mngriffin13@gmail.com.

Privacy policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you create an account or purchase something from our store website (“our site”), as part of the purchase transaction process, we collect the personal information you give us such as your name, shipping and billing address, email address, payment details, company name, phone number, internet protocol (IP) address and device data. When you browse our site, we also automatically receive your computer’s IP address, network connection and your device and browser data. We collect this information in order to provide you with, and improve our services.

When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You can withdraw your permission at any time.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, your consent to our collecting such information and using it for that specific reason is implied.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind after you opt-in, you may at any time withdraw your consent for us to contact you for marketing purposes, by contacting us at mngriffin13@gmail.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so, to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms of Service.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we or they may continue to sell products to you.

SECTION 4 - SHOPIFY
(a) Our store is hosted on Sello by Shopify Inc. (“Shopify”). They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is accessed, transmitted, processed and stored through Shopify’s data storage, databases and the general Sello application. Shopify stores your data on a secure server, and follows industry standards on information security management to safeguard sensitive information, such as financial information and any other personal information. Any personal information accessed, transmitted or stored by Sello is subject to Sello’s Privacy Policy, located here https://getsello.com/privacy-policy.

(b) Payment:
When you submit your payment information to complete your purchase, then Shopify stores your credit card data only as long as is necessary to complete your purchase transaction. After the purchase transaction is complete, your credit card information is deleted. During storage and transit, your credit card data is encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Sello’s Terms of Service https://getsello.com/terms-and-conditions and Privacy Statement https://getsello.com/privacy-policy.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us in providing our services to you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information, including credit card information, will be handled by these providers.

Once you leave our site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry standards to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and is encrypted with AES-256 encryption whenever it is stored. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. However, we cannot guarantee the absolute security of your personal information.

SECTION 7 - COOKIES

We use cookies to recognize your device and provide you with a personalized experience
We May use cookies to serve customized ads from Google and other third-party vendors.
Our third-party advertisers use cookies to track your prior visits to our website and elsewhere on the Internet in order to serve you customized ads.
Opting out: You may be able to opt out of customized ads by visiting the Ads Preferences Manager (http://www.google.com/ads/preferences/), and the Google Analytics Opt-out Browser Add-on (http://www.google.ca/ads/preferences/plugin/). If you use our website without opting out, this means that you understand and agree to data collection for the purpose of providing you with remarketing ads.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

You retain all rights to your personal information and can access it anytime. In addition, we take reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete.

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at mngriffin13@gmail.com.